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Return Policy

At Lux Recovery Rooms, your satisfaction is our priority. If you are not completely satisfied with your purchase, our return policy ensures a smooth and transparent process.

 

 

Eligibility for Returns

  • Items must be returned within 30 days of purchase.

  • Products must be in their original condition (unused, undamaged, and in original packaging).

  • A valid proof of purchase, such as a receipt or order confirmation, is required.

 

 

Non-Returnable Items

We are unable to accept returns for the following:

  • Courses and bundled items.

  • Products marked as “sale” or “clearance.”

 

 

How to Start a Return

To initiate a return, follow these steps:

  1. Contact Us:

  2. Provide your order number and explain the reason for the return.

  3. If approved, you will receive a Return Authorization (RA) number and instructions for sending your item back.

 

 

Shipping Returns

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery.

  • Please contact us for the location of a return.

 

 

Refunds

  • Refunds will be processed to the original payment method within 7–10 business days after the return is received and inspected.

  • Original shipping fees are non-refundable, except for defective or incorrect items.

 

 

Exchanges

  • Exchanges are available for defective or damaged products only.

  • Follow the same process as returns to request an exchange.

 

 

Defective or Damaged Items

If you receive a defective or damaged product:

  • Notify us within 48 hours of receiving your item.

  • Email us with a description and photos of the damage or defect.

  • We will cover return shipping costs and provide a replacement at no additional charge.

 

 

Contact Information

For any questions about your return, please contact us:

 

 

Policy Updates

This policy is subject to change. Updates will be posted on this page or communicated via email.

Thank you for choosing Lux Recovery Rooms!

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